QA Team Leader

Job Description:

· Manage day-to-day planning and operations of QA team.

· Coordinate with Meralco for the projected transaction volumes at Meralco sites as this will be the basis of sample size to be distributed to QA Staff

· Delegate target productivity on a daily basis and other tasks to QA Staffs, as deemed necessary.

· Communicate the performance target to the QA staff. The sample size shall be distributed to all QA staff. QA/TL shall consider the number of working days, holidays, and the planned leave(s) of the QA staff in the distribution of target sample size.

· Perform re-checking of audited cases by QA Staff.

· Check and validate the accuracy of data logs on monitoring file versus uploaded accomplished QA CIR and CDR.

· Train and help in the development of the team by conducting team huddles and coaching sessions.

· Conduct performance evaluation of QA Staff

· Prepares performance reports by collecting, analyzing, and summarizing data and trends for weekly, monthly, quarterly, and annual reports.

· Create reports on the team’s performance and document feedback from client.

· The position is a Full-time role.

· The work location for this role is onsite at the client office—Meralco Lopez.