Terms and Conditions

TERMS AND CONDITIONS OF CFS WEBSITE

Welcome to Customer Frontline Solutions (CFS) Website.

Please read the Terms and Conditions carefully before you start using the CFS Website. The following Terms and Conditions apply to your use of the CFS Website, including any content, functionality, and services offered on or via www.cfsph.com (the “CFS Website”).

GENERAL TERMS & CONDITIONS

The term “Us” or “We” refers to Customer Frontline Solutions or CFS, the owner of the CFS Website. The term “Our” alludes to properties, materials and contents owned by CFS. The term “You” refers to the user or viewer of the CFS Website. “Your Content” refers to the contents, information, files or other data that you choose to be display, submit or upload to CFS Website.

If You continue to access and use the CFS Website, you hereby accept and agree to be bound and abide by these Terms and Conditions.

If You disagree with any part of these Terms and Conditions, please do not access and/or use the CFS Website as Your use of thereof shall mean acceptance of the terms and conditions provided herein.

CFS may, from time to time, amend or update these Terms and Conditions and the Privacy Policy as needed, with or without notice. You are responsible for regularly reviewing the Terms and Conditions and the Privacy Policy to stay informed of any changes. Your continued use of the CFS website or services after any changes to the Terms and Conditions or the Privacy Policy shall constitute your acceptance of those changes.

INTELLECTUAL PROPOERTY

  • CFS, may at any time, modify suspend or permanently remove any aspect, content or feature of the CFS Website at any time.
  • Other than your Content, CFS and/or its licensors own all rights to the intellectual properties and materials (collectively, “Content”) contained in the CFS Website, including but not limited to, the design, layout, appearance, features, text, and graphics of the same. All such Content are protected by copyrights, trademarks and service marks, and any other rights relating to intellectual property rights, as provided under Republic Act No. 8293, otherwise known as the Intellectual Property Code of the Philippines, and cannot be used without the prior written consent of CFS.
  • You are only permitted to use the Content as expressly authorized hereunder by us or the specific content provider. You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from the CFS Website in any form or by any means without prior written permission from CFS or the specific content provider, and You are solely responsible for obtaining permission before reusing any copyrighted material that is available on the CFS Website.
  • CFS documents and/or materials, which are made available for download, may be downloaded and used by You, except for commercial gains that are not related to or in connection to Your business, transaction or engagement with CFS or for illegal or immoral purposes.
  • By submitting and/or uploading Your Content in the CFS Website you grant CFS, a non-exclusive, irrevocable, royalty-free, license to use and reproduce it for its legitimate business purposes, subject to the applicable Data Privacy laws and regulations.

CONDUCT ON THE CFS WEBSITE

  • I.Your use of the CFS Website is subject to all applicable laws and regulations, and You are solely responsible for the substance of your actions in the CFS Website. You shall not:

    • a.Publish, sell or commercialize any of Our Content in any media;

    • b.Access and use the CFS Website in any way that: (a) damages the reputation and goodwill of CFS; (b) is contrary to applicable laws and regulations; and (c) causes any harm or damage to any person or entity;

    • c.Engage in any unauthorized and unlawful activity that constitutes, but not limited to, data mining, data harvesting, data extracting or any other similar activity using the CFS Website.

  • II.By submitting or uploading information in or otherwise using the online forms or other interactive service that may be available to you on or through the CFS Website, you agree that you will not upload, distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that:

    • a.Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies.

    • b.Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

    • c.Constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.

    • d.Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party.

    • e.Impersonates any person or entity, including any of our employees or representatives.

  • III.We neither endorse nor assume any liability for the contents of any material uploaded or submitted by You or any third-party users of the CFS Website.

  • IV.CFS has the right to remove any content that, in our judgment, does not comply with these terms of use and any other rules of user conduct for our website, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content.

  • V.In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

  • VI.Finally, you agree to indemnify us against any and all costs and damages that we shall incur or suffer by reason of your violation of these terms of use.

INFORMATION SECURITY

CFS is committed to ensure that your information is secure. We shall undertake and implement reasonable organizational, physical, and technical security measures in collecting, receiving, transmitting, storing, and disposing your personal information.

For an enhanced online experience, the CFS Website is accessible through compatible devices, such as laptops, PCs, tablets and mobile phones. For your added security, we recommend that You install anti-virus software on any such device before accessing the internet.

CFS does not assume any responsibility for, and will not be liable for, any damages to, or any viruses that may infect Your computer or mobile or access device as a result of Your access to and/or use of the CFS Website, including but not limited to, cyberattacks, such as hacking or phishing, committed by a third-party user who is not an authorized person of CFS.

COOKIE POLICY

We use cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to enhance your browsing experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

By using the CFS Website and /or using services through it, you agree to the use of cookies via the CFS Website. You can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

We receive and store certain types of information (such as the amount of time you spend on the site and the number of views you made on each page, the IP address of your device, and the browser and operating system that you are using) when you interact with the CFS Website to monitor proper functionality, determine areas for continuous improvement and to support website requirements. This information is gathered automatically, temporarily stored in log files and removed from the system at a certain point.

CFS does not share cookies to other websites.

DATA PRIVACY AND PROTECTION

CFS respects your privacy and is committed to protecting your personal data. When you use the CFS Website, CFS will only collect, use, and store your personal data in accordance with this Data Protection clause.

CFS will not share your personal data with third parties without your consent. CFS will take all reasonable steps to protect your personal data from unauthorized access, use, or disclosure.

You have the right to access, correct, or delete your personal data. You also have the right to object to the processing of your personal data. If you have any questions or concerns about how CFS collects, uses, or stores your personal data, you can contact CFS at partners@cfs.com.ph.

You can read the full transcript of our Data Privacy Statement and Policies at https://www.cfsph.com/privacy-policy.

THIRD PARTY WEBSITES

The CFS Website contains links, which may lead you to other websites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These other websites and parties are not under our control and not covered by our Terms & Conditions and Privacy Policy. If you access other sites using the links provided, the operators of those sites may collect information from you, which may be used by them in accordance with their own privacy policy.

You acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services.

The inclusion of such a link or reference is provided merely as a convenience and for Your further information. It does not imply endorsement of, or association with, the CFS Website or party by Us, or any warranty of any kind, either express or implied. CFS has no responsibility for the contents of the linked website(s). Therefore, you should exercise caution and carefully study the privacy policy of each website you visit.

DISCLAIMER OF WARRANTIES, LIMITATIONS OF LIABILITY AND INDEMNIFICATION

CFS, its officers, directors, officers and employees shall not be liable to You for any damages arising out of or in any way connected with Your use and/or access of the CFS Website whether such liability is under contract, tort or otherwise.

You agree to defend, indemnify and hold CFS, its directors, officers, employees and agents, free and harmless from and against any and all claims, actions, losses, liabilities, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to Your use and/or access of the CFS Website and/or Your breach of these Terms and Conditions and the Privacy Policy and/ or Violation of any third-party’s rights.

You acknowledge that you have only a limited, non-exclusive, nontransferable license to use the CS Website. Because the CFS Website is not error or bug free, you agree that you will use it carefully and avoid using it ways which might result in any loss of your or any third party’s property or information.

If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not affect the validity or enforceability of the remaining provisions of these Terms and Conditions.

GOVERNING LAW

The CFS Website made available herein are created and controlled by CFS from its offices in the Republic of the Philippines. The laws of the Philippines shall exclusively govern these Terms and Conditions.

CFS is not barred from seeking all legal remedies available to it under the law, including but not limited to the filing of appropriate actions, for any violation of system and network security and/or abuse in relation to the use and/or access of the CFS Website.